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FAQ - Frequently Asked Questions

HOW TO BUY FROM MORGUER.COM

You can explore the products (such as the Collection, Shoe Atelier…) via the search bar at the top of the webpage or you can look for a specific item by using our search table.Take a closer look at the products that interest you. You can access detailed information about each one by clicking on them (product description, sizes, fabric composition, laundry care information…).

Once you have made your selection, choose your size or personalise your product (if this option is available), then click to add it to your Shopping Bag. You will then be able to continue shopping or process your order by clicking on Finish Shopping.

In order to place your order, you can do so as a guest or by registering. If you have previously registered, then you can enter your email and password to login. Select your payment method, check your details and confirm your order. You will then receive a confirmation e-mail.

The order confirmation sent by Morguer Design is not an invoice and is only valid as a proof of purchase.  Morguer Design will send the invoice once the payment has been confirmed to the e-mail address provided in the registration process or the one given during the ordering process. Should you have any questions or queries, please contact us via our e-mail, facturacion@morguer.com.

In how many languages can I make a purchase?

At the moment, the languages you can buy from our website in English and Spanish.

Will I receive the same product that I can see in the photo?

Yes, apart from those products that have been hand-crafted, in which there could be minor differences on the finished product.

Is the ´Size Guide Chart´accurate for all the products?

The ´Size Guide Chart´ which appears on the item description page is 100% accurate because each garment has been made from that pattern base.

How to take measurements:

- Bust: Measure this around the widest area of your bustline

- Waist: Measure this around the waistline

- Hips: Measure these around the widest area of your hips

- Length:  From the waist down.

Can I unsubscribe from the newsletter?

All you need to do is click on the link ´If you don´t wish to continue receiving our newsletter, please click here.´ which can be found at the bottom of our Newsletter.

Can I make my product a gift?

All orders will be received in a courtesy gift bag with the Morguer Design logotype on it. Measurements: 49 x 38 x 13cm.

What are the benefits of creating a Morguer Design account?

- You can store different e-mail and invoice addresses on it, in order to speed up the payment process.

- Save your shopping bag contents for later.

- You can easily track your order and purchase history.

- You can manage your saved products list. Your saved products will not be treated as ´reserved´ for purchase under any circumstances, but you will be able to view their details more easily and quickly.

Why has my order not gone through?

Make sure the e-mail address you have provided in the ´Invoice´ field is the same as the one registered with your bank, and the one in which you receive your bank statements at.

My order has been declined, must I make another one?

If you receive an e-mail informing you that your order has been cancelled, please place another order online or get in contact with us via pedidos@morguer.com.

COPYRIGHT INFRINGEMENT POLICIES

Morguer Design seeks quality and excellency in all of its products. Because of this, we are constantly making every effort to avoid the production of fake copies of our garments being made.

Authentic Morguer products are only and exclusively sold via this webpage, in our brand managed showrooms or in authorised retailers. If you have any queries, please contact us.

Morguer Design guarantees the authenticity of all the products sold via morguer.com.

Morguer Design products include hand-crafted processes, materials and designs of the highest quality. It is essential aspect or the brand´s values, that everything is made in Spain, and that we work with suppliers from the same country.

In order to let Morguer Design know about copies and imitations of its products being made, or of their products being sold on other websites, please send an email to clientes@morguer.com. We appreciate your help in our fight against fake and counterfeit goods.

One of the products I ordered is missing

On occasion, it is not possible to send all the items in the same parcel (for example, if the product is temporarily out of stock). In this case, you will be sent an e-mail informing you of the situation and providing you with a different delivery date of the missing item. 

I have received the wrong item

In the event you have received the wrong item, you can exchange it or request a refund, following the instructions that you will find here.

Are card payments really secure?

Morguer Design takes payment security and the confidential data you give us very seriously. Because of this, the website uses an encrypted, SSL (Secure Socket Layer) payment method, which guarantees the encryption of your bank details the moment they go on the net. That is to say that they will be completely encrypted and it will not be possible to read them. Any other data transferred will also be encrypted by SSL (https).

You can check that the process is secure because a chain symbol will appear on your browser.

Visa and Mastercard payments will only be accepted by SEC (Secure Electronic Commerce). After verifying that the card adheres to the SEC system, the system will contact the bank which has issued it, so the buyer can authorise the purchase. Once the bank has confirmed its authenticity, the card will be charged. Should the situation result in the contrary, the order will be cancelled.

The transaction is made via the BBVA bank online payment system with which we are associated, and will be the only entity to have your bank details at the time of payment. When you introduce your card number to make your purchase, what you are actually doing is transferring your bank details to our bank, BBVA, directly. The bank will then register them on its highly secure server. The bank details are not transferred via any third party, not even by Morguer Design or their technical supplier..